Refund policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, unless you have had a reaction to a product. You also have 14 days to return the product to us after notifying us of the return request.

To be eligible for a return, your item must be unused and in the same condition that you received it, unless you have had a reaction to a product as mentioned above.

Several types of items are exempt from being returned:

- Gift cards

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 28 days after delivery

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at retail@aeer.co.uk.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at retail@aeer.co.uk and send your item to: Audley End Enchanted Railway, Audley End Road, Audley End, Saffron Walden, CB11 4JB, United Kingdom


Shipping
To return your product, you should mail your product to: Audley End Enchanted Railway, Audley End Road, Audley End, Saffron Walden, CB11 4JB, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.